Terms & Condition
1: Binding Agreement.
By using the DWD Website and its related services, whether you are using it as a seller, a buyer or just a browser you agree to be bound by these terms.
We may modify our Website without notice to you, so you are advised to check this page periodically.
You must be 18 or over to register as a user or use the Website.
By registering and/or using the Website you represent and warrant that you have the right authority and capacity to enter into and abide by our terms.
3: Term and termination.
4: Sale/Purchase process.
For more information, about the way the sale and purchase process works please see our How it works page.
Listing your item for sale on DWD marketplace is free of charge.
Ones the item sells the standard 15% commission for DWD is deducted from the buyer’s payment.
Ones a seller has accepted a buyers price on an item we wait approximately 7 days to receive the item from the seller. If we do not receive the item from the seller in that time, we will refund the buyers money.
When we receive the item from the seller we will examine the item to make sure that the item is as described by the seller.
We will check the 4 C ́s defined by the Gemmological institute of America for diamonds which are cut, clarity, colour and carat.
If those features do not match the seller’s description we will notify the buyer and give them the option to accept the item as it is, negotiate a lower price, or ask for a refund.
If our expert certifies that the diamond is consistent with the item as described by the seller then we ship the item to the buyer.
If when the buyer receives the item you discover that the item has been damaged in shipping you must notify the shipping company (not DWD) and make a claim directly to the shipping company.
DWD uses shipping insurance but is not responsible for and does not get involved in buyers claims.
If the seller sends a different item.
If you purchase an item, and when we receive the item from the seller and determine that the 4 C ́s are not as the seller described them, we will notify you to give you the option of still buying the item as it is, getting a discount if the seller agrees or receiving a refund.
6: If you are a seller you agree that.
1: You will not misrepresent the quality or characteristics of any item that you post.
2: You will not list stolen, non-authentic, non-existing items for sale on the DWD Website.
7: If you are a buyer you agree that.
1: You will not bid on any item unless you have good faith intentions to buy it.
2: You will not pay for an item with an unauthorized credit or debit card that does not clear for any sufficient funds to make the purchase at the agreed price.
3: If an item that you buy is damaged in shipping when we send it to you, you will contact the shipping company and resolve the matter with them and not seek to involve DWD.
DWD pays for insurance as part shipping costs but DWD does not get involved in claims or disputes between a buyer and the shipping company.
4: DWD is not responsible for any fraud or wrongdoing should you choose to sell outside of the Website.
8: Posting of content on the Website.
You are solely responsible for the content that you publish or display on the Website.
We have the right, but not the obligation to review posted User Content and remove it or take other action if we determine that it is not appropriate for posting on the Website, and you will be liable for any damages that DWD may incur as a result of any inappropriate User Content that you post.
Inappropriate User Content includes material or links to material that defames another person who is identifiable from your posting.